Rewards · Engagement

From catalogue to delivery: you manage rewards with variants, stock and payment in points or Stripe

The rewards module is one of the most complete modules in Marta Platform. You organise catalogues with capabilities you can configure, rewards with variants and stock for every combination, customisations made to order, and flexible ways to pay — wallet points, money or Stripe.

The request flow follows a state machine from end to end: from the request at POS or in the back office, through confirmation, fulfillment, in-store collection or home delivery. The external suppliers receive the dispatch automatically, with retry.
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Catalogues · Capabilities

Each catalogue groups the rewards and sets the operating rules through a set of capabilities you switch on one by one. You can limit visibility to POS or to specific customer clusters, choose the stores where a reward can be requested or collected, and turn on home delivery, require manual confirmation before fulfillment, and set validity dates.

Each reward can then override the stores on the catalogue (ADDITIVE or EXCLUSIVE mode) and have two-level categories, a code, a brand, a rich text description and images uploaded to S3.

Starter, Advanced and Top status, with a reward after three purchases.

Variants · Stock · Customisations

Stock for every combination of variants: size, colour, or any attribute you configure

I variant types (Size, Colour, Format…) are defined on the catalogue and applied to the rewards. For every combination of values — M + White, L + Black — stock is kept separately, with a deterministic combo signature so each combination stays unique.

Le customisations (text to engrave, initials, a dedication) are added as text or selectable attributes, without touching stock. The customer picks the variant and the customisation at POS or in Area Cliente before confirming the request.

Sneaker Classic · variant matrix + stock
White Black Red
S1220
M8157
L691
XL040
● Available ● Low stock (<3) ● Out of stock
Customisation available
Text to engrave · max 20 characters
"Marco 2026" ✓

State machine · Requests

The request status stays visible: from the request to in-store collection or home delivery

Every reward request goes through a state machine that is complete and fully traced. After the request (POS or back office), the system takes payment in the wallet and/or Stripe, handles manual confirmation (if the catalogue calls for it), fulfillment, in-store collection or shipping.

Special statuses include Not picked (reward not collected), Returned (a return) and Home delivery. The confirmation blacklist lets you always require manual confirmation for specific customers. The operations dashboard shows requests by status, live.

Reward request status flow
Request → Payment → Confirm → Fulfillment
↓ then one of:
Collect→Ready
Shipping→Delivered
Home del.
Not picked Returned
Dashboard · request status today
7
In queue
3
Confirmation
4
Collection
12
Completed
Suppliers · Payment

External suppliers, with automatic dispatch and flexible payment: points, cash or a credit card via Stripe

I reward suppliers automatically receive the confirmed requests through a dispatch queue with automatic retry and cancellation. Each supplier has its own record, and its own handling of dispatch statuses.

Payment is completely flexible: you configure combinations of a points wallet, credit and money. OR alternatives let you offer more than one way to pay — "500 points + € 5" or "€ 50 only". The customer can also pay directly with credit card via Stripe.

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A complete rewards system,
from the wishlist to delivery

Catalogues

Capabilities you set per catalogue: POS visibility, customer cluster, collection stores, home delivery, manual confirmation and validity dates.

CONFIGURATION

Variants & stock

Variant types you configure (size, colour), stock for every combination, and text customisations that do not change the stock.

INVENTORY

State machine

The full flow: Request → Payment → Confirm → Fulfillment → Collect / Shipping / Home delivery. An operations dashboard by status.

FLOW

Engagement

Customer wishlists, tracking of views and clicks, personalised reward suggestions and a reward voucher you can use instead of a discount voucher.

WISHLIST
All features

Rewards: the full life of a reward, from catalogue to delivery

Catalogues with capabilities: POS or cluster visibility, collection stores, home delivery, manual confirmation, an external supplier and validity dates.
Variants with stock per combination: variant types you configure (size, colour) and a deterministic combo signature.
Customisations: text to engrave, options the customer can pick — with no effect on stock.
Flexible payment: points or credit wallets, money, Stripe (credit card) and OR combinations you configure.
External suppliers: a supplier record, a dispatch queue with automatic retry and status handling.
Request state machine: Request → Payment → Confirm → Fulfillment → Collect/Shipping/Home delivery + Not picked/Returned.
Confirmation blacklist: specific customers always go through manual confirmation, whatever the catalogue is set to.
Operations dashboard: requests in the queue, in confirmation, in collection and in shipping — a daily view for the operator.
Engagement: a wishlist, interaction tracking (view/click), suggested rewards and a reward voucher you can use instead of a discount voucher.
POS: the reward request (variant + customisation + home delivery) and collection, with the operator confirming.

Turn rewards into an engine for loyalty

Request a demo and see how to configure catalogues, variants and request flows for your program with Marta Platform.